Frequently Asked Questions

Everything you need to know about shopping at NAKED Copenhagen.

What is your return policy for limited release sneakers?

We offer a 14-day return window from the day you receive your order. Please note that all returned items must be in their original, unworn condition with all tags and the original shoebox intact.

Do you ship internationally?

Yes, we ship to most countries worldwide via DHL Express and UPS. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

Can I cancel or modify my order after it has been placed?

Once an order is confirmed, it is processed quickly to ensure fast delivery. Therefore, we are generally unable to cancel or make changes. If you no longer want the items, you may return them once they arrive.

How do NAKED Copenhagen raffle entries work?

For highly anticipated releases, we use a raffle system. You must create an account to enter. If you are selected, your payment will be processed automatically, and the product will be shipped to your registered address.

Are all products sold on your site authentic?

Absolutely. We are an authorized retailer for all brands we carry, including Nike, Adidas, New Balance, and Asics. Every product is 100% authentic and sourced directly from the manufacturers.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional options like Klarna and MobilePay for a seamless checkout experience.