Returns & Exchanges

At NAKED Copenhagen, we offer a 30-day return policy for all orders, allowing you to return unworn items in their original packaging for a full refund. Please ensure all tags remain attached and the shoe boxes are protected during transit to qualify for a return.

1

Register Your Return

Visit our online return portal and enter your order number and email address to select the items you wish to send back.

2

Pack the Items

Place the products in their original packaging and secure them inside a protective shipping box to prevent damage to the brand's original casing.

3

Apply Shipping Label

Print the prepaid return label provided via the portal and affix it clearly to the outside of your package, covering any old shipping marks.

4

Drop Off and Track

Hand over your parcel at the nearest authorized drop-off point and keep your receipt as proof of postage until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing